FUSION FLOW SDN. BHD. [202501017303 (1618717-A)] provides free standard delivery within Malaysia for computer components, monitors, storage devices, cables, adapters and other computer accessories purchased through our website, with Orders generally expected to arrive within seven days after successful payment confirmation; delivery periods are estimates and may be affected by product availability, courier operations, public holidays, remote locations, weather conditions or other circumstances beyond our reasonable control.
Shipping Coverage
- We currently deliver within Malaysia only.
- International shipping is not available.
- Customers must provide a valid Malaysian delivery address.
- We are not responsible for arrangements independently made through forwarding companies or other third parties.
Shipping Charges
- Standard shipping within Malaysia is free.
- No standard delivery fee will be charged at checkout.
- Any separately requested delivery arrangement must be confirmed and agreed upon before dispatch.
Order Processing
Orders will be processed after payment has been successfully received and verified.
Processing may require additional time due to:
- Weekends and public holidays.
- Promotional or sales periods.
- High Order volumes.
- Product availability checks.
- Payment verification.
- Special handling requirements for monitors or sensitive computer components.
- Unexpected operational disruptions.
Orders placed during weekends or public holidays may only be processed on the next working day.
Estimated Delivery Time
Orders are generally expected to be delivered within 7 days after successful Order confirmation.
We do not provide:
- Overnight delivery.
- Same-day delivery.
- Guaranteed next-day delivery.
- International delivery.
Customers should place their Orders early if the products are needed by a particular date.
Possible Delivery Delays
Delivery may occasionally be delayed by:
- Courier service disruptions.
- Severe weather conditions.
- Public holidays.
- High parcel volumes.
- Road closures or transportation issues.
- Remote or restricted delivery locations.
- Incorrect or incomplete delivery information.
- Events beyond the Company’s reasonable control.
We will make reasonable efforts to assist customers when a shipment is significantly delayed.
Delivery Information
Customers are responsible for providing:
- The recipient’s full name.
- A valid telephone number.
- A complete house, unit or building number.
- The correct street name.
- The correct postcode, city and state.
- Any necessary access instructions.
We are not responsible for delays, failed delivery attempts or returned parcels resulting from inaccurate, incomplete or outdated information.
Address Changes
Customers should contact us promptly if a delivery address needs to be changed.
Address changes cannot be guaranteed after an Order has been processed, packed or handed to the courier. Once the parcel has been dispatched, the delivery address may no longer be changed.
Tracking Information
Tracking details may be provided after dispatch, where available.
Courier tracking systems may require time to display the latest status. A temporary delay in tracking updates does not necessarily mean that the parcel has stopped moving.
Receiving Your Parcel
Upon delivery, customers should:
- Inspect the external packaging for visible damage or tampering.
- Confirm that the information on the shipping label is correct.
- Record a clear and continuous unboxing video before opening the parcel.
- Check the product model, quantity and included accessories.
- Retain the packaging, shipping label and protective materials.
- Avoid connecting, installing or using a damaged or incorrect electronic product.
For monitors and sensitive computer components, customers should handle the parcel carefully and follow all manufacturer instructions.
Damaged, Missing or Incorrect Products
If an Order arrives damaged, incomplete or incorrect, customers should contact us promptly and provide:
- The relevant Order number.
- Clear photographs of the parcel and product.
- A continuous unboxing video.
- Photographs showing the product label, model or serial number.
- A description of the issue.
Eligible claims will be reviewed according to our Return, Refund and Exchange Policy.
Delayed or Lost Parcels
Customers may contact us if an Order has not arrived after the stated delivery period. We will make reasonable efforts to obtain an update from the courier.
Where tracking indicates that a parcel may be lost, any replacement or refund will only be considered after the courier’s investigation and our internal verification have been completed.
Separate Deliveries
An Order containing several products may be divided into separate parcels because of product size, availability or handling requirements.
Receiving one parcel does not necessarily mean that the remaining products are missing. Separate tracking details may be issued where applicable.
Failed Delivery
Customers must ensure that someone is available to receive the parcel.
If delivery fails because the recipient is unavailable, refuses the parcel or provides incorrect information, the courier may return it to the Company. Further delivery arrangements may be subject to additional conditions.
Cancellation Before Dispatch
Orders may only be cancelled within 12 hours of purchase, provided processing, packing or shipment has not begun.
Once an Order has been dispatched, it cannot be cancelled and will only qualify for return if it satisfies our Return, Refund and Exchange Policy.
Contact Information
For shipping or delivery enquiries, please contact:
FUSION FLOW SDN. BHD.
Registration No.: 202501017303 (1618717-A)
Email: fusionflow1@outlook.com
Address: No. 9, Lorong Impian Ria 5, Taman Impian Ria, 14100 Bukit Mertajam, Pulau Pinang, Malaysia.